Jet Service Desk

It's a high-speed HelpDesk/Service Desk system what include next workflows:

	Request Management Incident Management Problem Management Change Management Service Asset and Configuration Management Service-Level Management Knowledge Management

Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:

Events notifying system

Reporting system based on Fast Report 4

Administrator module

Jet Service Desk Mail Gate

Events notifying system

Main module includes integrated notifying system which informs the users about the following events:

new request registration without responsible

new request registration for current user

adding comments and files to the request of current user by clients

approach of start/reaction time of the request

request due date expiration

Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system

The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

System requirements

Workstation:
OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
RAM: 128 MB
HDD: 50 MB
SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.



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Jet Service Desk Mail Gate

Jet Service Desk Mail Gate is designed for:

	new requests registration via e-mail adding comments and files to the existing requests customers notifying on requests registration/closing, about the work progress correspondence between the customers and executors within the request

Mail gate is installed and operates as a Windows service. It receives and sends letters from a special e-mail box.

System requirements

Workstation:
OS: Windows 2000 / XP / Vista / 7, Windows server 2003 / 2008
RAM: 128 MB
HDD: 50 MB
SQL-Server: MS SQL 2000 / MSDE, MS SQL 2005 / Express, MS SQL 2008 / Express.



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